Returns & Exchanges

Due to the perishable nature of our gourmet licorice, we are unable to accept returns or exchanges for food products once they have shipped. If your order arrives damaged or incorrect, please contact our support team within 14 days for a replacement or store credit.

Return Process

• 1.
  Inspect Your Package

  Upon arrival, carefully examine your licorice collection to ensure all seals are intact and the products meet our quality standards.

• 2.
  Document Any Issues

  If there is damage or an error with your order, take clear photos of the packaging and the affected items to help us expedite your claim.

• 3.
  Contact Support

  Send an email to our customer care team with your order number and photos; we aim to review all food safety claims within 48 hours.

• 4.
  Resolution Process

  Once your claim is approved, we will immediately initiate a replacement shipment or issue a credit to your account at no additional cost.